Return/Exchange Policy
We hope you enjoy your new Kaja Beauty purchase! We are committed to our customers and the quality of our products. For any questions concerning your order placed through our website, please contact orders@memebox.com. Please have your order information readily available and included in your email subject line.
ELIGIBLE REFUNDS/REPLACEMENTS FROM OUR WEBSITE.
We take full responsibility for damaged and/or defective products. We also understand that everyone's skin is different and may react differently to our products, so if you have any issues and/or are unsatisfied with your purchase, you may be eligible for a refund (to original payment method or a store credit in the form of a gift card) or replacement within 90 days from the date of purchase.
Refunds and replacements are considered on a case-by-case basis and we require additional information to review whether or not you will be eligible for either option.
With sustainability and reducing our carbon footprint always being at the top of our minds, we currently do not accept any physical mail-in returns. Refund or replacement requests will be handled on a case-by-case basis. If the order is deemed eligible for a refund or replacement, you will either be honored with a:
- Replacement product free of charge
- Full refund to the original payment method
- Store credit in the form of a Gift Card that can be redeemed at any time on our website
If you'd like to request a refund or replacement, please email us at orders@memebox.com within 90 days of your delivery date, providing the following information:
- Order ID
- Name of product(s) that you would like a refund or replacement for
- Reason for refund or replacement in detail (ex: Damaged)
- Photo(s) of the product(s) including the Lot ID, typically located on the bottom or side of the product
Any shipping fees on the original order are final and will not be refunded. All sale items (outside of promotions) are considered final sale and are not eligible for a refund.
If the purchase was made from Amazon or one of our retailers such as Sephora, Kohl's, JCPenney, etc. please refer to their return policy and reach out to them directly as we are unable to provide refunds/replacements for those purchases.
If purchased through our website, please email us at orders@memebox.com with your order number in the subject line, product(s) you are requesting a refund or replacement for, photo(s) of the product(s) including the Lot ID typically located on the bottom or side of the product, and reason for a refund/replacement in the body of the email.
INELIGIBLE REFUNDS/REPLACEMENTS FROM OUR WEBSITE.
Each refund and replacement request is evaluated by our team, below are some, but not limited to, cases where an order is INELIGIBLE for a refund or replacement:
- Any shipping fees on the original order are final and will NOT be refunded.
- All sale items (outside of promotions) are considered final sale and are NOT eligible for a refund.
- Any order cancellation requests and/or refunds after the order has been processed and/or shipped are NOT eligible for a refund.
- Any order cancellation requests and/or refunds due to being unable to receive the package are NOT eligible for a refund. Please ensure the shipping address used on the order is accurate and that our shipping and processing times are taken into consideration. We are NOT responsible for any orders that are shipped to the wrong address or if you are unable to retrieve the package.
- Any purchases that were not made on kajabeauty.com.
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STOLEN PACKAGES
If you believe that your package was stolen, we are very sorry to hear about that. We are unfortunately unable to file package claims in regards to stolen property. We advise reaching out to your local authorities for assistance.
LAST MINUTE ORDER CANCELLATIONS/CHANGES
If you have any order changes or cancellation requests immediately after the order was placed, contact us right away. While we try always try our best to be accommodating to our valuable Kaja Kuties, we unfortunately are unable to make any order changes or cancellations once the order has been processed and/or shipped.
We also will not provide any refunds or replacements for this reason. Please ensure the order is accurate with the correct items and shipping/billing information before placing the order.
Any questions? Email us at: orders@memebox.com.