Return/Exchange Policy
We hope you enjoy your new Kaja Beauty purchase! We are committed to our customers and the quality of our products. For any questions concerning your order placed through our website, please contact orders@memebox.com. Please have your order information readily available and included in your email subject line.
ELIGIBLE REFUNDS/REPLACEMENTS FROM OUR WEBSITE.
If you have any issues and/or are unsatisfied with your purchase, you may be eligible for a refund (to original payment method or Reward Points added to your Rewards account) or replacement within 90 days from the date of purchase. Refunds and replacements are considered on a case-by-case basis and we require additional information to review whether or not you will be eligible for either option.
With sustainability and reducing our carbon footprint always being at the top of our minds, we currently do not accept any physical mail-in returns. Refund or replacement requests will be handled on a case-by-case basis. You will either be honored with a replacement, full refund to the original payment method or with points to your Rewards Account that you can redeem in the Rewards Portal if you are eligible for a replacement or refund, which we will decide how to proceed.
If you'd like to request a refund or replacement, please email us at orders@memebox.com within 90 days of your delivery date, providing the following information:
- Order ID
- Name of product(s) that you would like a refund or replacement for
- Reason for refund or replacement in detail (ex: Damaged)
- Photo(s) of the product(s) including the Lot ID, typically located on the bottom or side of the product
Any shipping fees on the original order are final and will not be refunded. All sale items (outside of promotions) are considered final sale and are not eligible for a refund.
If the purchase was made from Amazon or one of our retailers such as Sephora, Kohl's, JCPenney, etc. please refer to their return policy and reach out to them directly as we are unable to provide refunds/replacements for those purchases.
If purchased through our website, please email us at orders@memebox.com with your order number in the subject line, product(s) you are requesting a refund or replacement for, photo(s) of the product(s) including the Lot ID typically located on the bottom or side of the product, and reason for a refund/replacement in the body of the email.
Any questions? Email us at: orders@memebox.com.