Shipping policy

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Shipping Policy

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Thank you for shopping at Kaja Beauty. Below are our shipping policies for various regions in the United States.

📌 For return inquiries, please refer to our (Return Policy.) 

Shipment Processing Time

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Orders are processed within 3-7 business days.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.

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Shipping Rates & Delivery Estimates

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Orders under $35: $5 flat rate shipping.
Orders $35 and above: Free Ground Shipping (after discounts, before tax).
📌 Estimated Delivery Time: 3-7 business days.
📌 Shipping method depends on destination:

Military Bases (FPO) & P.O. Box addresses → Shipped via USPS only.
Other U.S. addresses → Shipped via the most efficient method (USPS or UPS).
🚨 Delivery times may vary due to external factors (weather, service disruptions, etc.).

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Shipment Confirmation & Order Tracking

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A Shipment Confirmation email with your tracking number(s) will be sent once your order ships.
Tracking numbers become active within 1-2day.

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Missing or Delayed Package

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If your package is marked "Delivered" but not received, please wait 3-5 business days before contacting us.
Check with neighbors or family members in case they accepted the package on your behalf.
Customers should monitor calls/emails from the delivery service to avoid missed delivery attempts.
If a package is undelivered due to a missed delivery notification, we cannot issue a refund or reship the order.
🚨 Shipping carriers may experience delays that are beyond our control.

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Lost/Damaged Package

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📌 Lost Packages
Once a package is marked as "Delivered," Kaja Beauty is not responsible for any loss.
If the loss occurs due to the carrier’s mistake, please contact the shipping carrier directly to file a claim.

📌 Damaged Items
If your item arrives damaged, please contact Kaja Beauty’s customer service team first for review and further assistance.
Keep all packaging and take clear photos of the damaged product and packaging.
Depending on the situation, we may provide a resolution or guide you on submitting a claim with the shipping carrier.

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Order Confirmation & Changes

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Orders are processed immediately and cannot be modified or canceled after confirmation.
Once tracking is updated, we cannot adjust products, shipping addresses, or cancel orders.
📌 Ensure your shipping address is correct (including apartment number, building, entrance code, etc.).

If an incorrect address is provided, we cannot reship or refund the order.

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Delivery Delays & Peak Season Notice

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📌 Estimated Delivery Time: 3-7 business days.
Delays may occur due to:
Weather conditions
High order volume
Service disruptions
Customs clearance (if applicable)
🚨 During peak seasons (holidays, promotions, Black Friday), shipping delays may be longer than usual.

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📩 Need Help?

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For any concerns regarding your order, email us at orders@memebox.com with your order details.