FAQ – Kaja Beauty
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Frequently Asked Questions

  • What is your return policy?

    If you are unsatisfied with the product you purchased, please refer to the return policy of the retailer you purchased the product from (i.e. Sephora, Kohl's, JCPenney's).

    If purchased through our website, please email us at orders@memebox.com with your Order # in the email title and reason for return in the body of the email.

  • How do I start a return?

    To start a return, please contact the retailer you purchased the product from (i.e. Sephora, Kohl's, JCPenney's). 

    If purchased through our website, please email us at orders@memebox.com with your Order # in the email title and reason for return in the body of the email.

  • What if I want to cancel or change my order?

    To cancel or change your order, please contact the retailer you purchased the product from (i.e. Sephora, Kohl's, JCPenney's, etc.). 

    If purchased through our website, please email us at orders@memebox.com with your Order # in the email title and reason for cancellation or change in the body of the email.

  • Who should I contact if I have a problem with a product I ordered?

    If there is a problem with a product you purchased, please contact the retailer you purchased the product from (i.e. Sephora, Kohl's, JCPenney's, etc.).

    If purchased through our website, please email us at orders@memebox.com with your Order # in the email title and the product issue in the body of the email.

  • Where do you ship / Are your products available globally?

    We love our global customers and are working hard to get our products sold in as many countries as possible! Currently, Kaja is sold on kajabeauty.com, Sephora US and Sephora Canada and select products are sold on Amazon. For more updates on global shipping, be sure to follow us on social media and sign up for our emails to be the first to hear about any updates! For more information, please refer to our retailer sites below to see detailed information on international shipping:

    Amazon Shipping Policy
    Sephora Shipping Policy

  • How can I find your products in stores?

    Find our products in-person using our store locator.

  • Interested in a wholesale / retail partnership?

    Please contact the following emails per sales region:

    North America us.retail@memebox.com

    South Korea korea.retail@memebox.com

    Asia (except S.Korea) apac.retail@memebox.com

    Others worldwide.retail@memebox.com

  • Does Kaja Beauty offer any discount codes or coupons?

    We sometimes run promotions on our products. To stay up to date on our sales or promotions, please join our emails & txts!

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